Your Privacy is Our Priority
This Privacy Policy explains how KANO ("Platform Operator", "we", "our", or "us") collects, uses, discloses, stores, and protects personal data in accordance with the Personal Data Protection Act 2010 (PDPA) of Malaysia.
This Privacy Policy applies to all users of the KANO platform, including renters, vendors, and visitors. By accessing, registering, or using the KANO platform, you acknowledge that you have read, understood, and agreed to the collection and use of your personal data as described in this Privacy Policy.
Information We Collect
We collect personal data that you voluntarily provide to us when you create an account, make a booking, list vehicles, communicate with us, or otherwise use the Platform.
The personal data we collect may include:
- Name, email address, and phone number
- Profile information and preferences
- Identification details
- Driving licence details (where applicable)
- Payment-related information (processed securely through third-party payment processors)
- Bank account details (for vendors)
- Rental history and preferences
- Communications with us, such as customer support messages
We may also automatically collect certain technical and usage information, including IP address, device type, operating system, browser type, log data, and interaction data, for the purposes of platform security, analytics, and service improvement.
How We Use Your Information
We use the personal data collected to operate, manage, and improve the KANO platform and its services.
This includes using your information to:
- Create and manage user accounts
- Process bookings and payments
- Facilitate communication between renters and vendors
- Send booking confirmations and service updates
- Respond to enquiries and support requests
- Resolve disputes and handle complaints
- Personalise user experience and recommend relevant services
- Improve platform performance and features
- Ensure platform security, detect and prevent fraud
- Comply with legal and regulatory obligations
- Enforce our agreements and policies
📋 Platform Communication Monitoring: Kano platform administrators may review booking-related communications between renters and vendors solely for the purposes of dispute resolution and platform safety. This access is strictly read-only, is limited to booking-linked conversations conducted within the Kano platform, and is not used for any commercial or marketing purpose.
Marketing communications will only be sent where permitted by law or where you have provided consent, and you may opt out at any time.
Information Sharing and Disclosure
We do not sell, rent, or trade your personal data to third parties.
We may share your personal data with third parties only where necessary, including:
- Service providers who assist with platform operations, hosting, analytics, customer support, and technical services
- Car rental vendors for the purpose of facilitating vehicle rentals and bookings
- Payment service providers for processing transactions securely
- Insurers, regulators, law enforcement agencies, or authorities where required by law or to protect legal rights
All third parties are required to process personal data in a manner consistent with this Privacy Policy and applicable laws.
Data Security
We implement reasonable and industry-standard technical and organisational measures to protect personal data from unauthorised access, misuse, loss, alteration, or disclosure.
These measures include:
- Encrypted data transmission using SSL/TLS protocols
- Secure authentication mechanisms
- Access controls and user permission management
- System monitoring and intrusion detection
- Regular security reviews and audits
While we take appropriate steps to safeguard personal data, you acknowledge that no system is completely secure and that transmission of data over the internet carries inherent risks.
Data Retention
We retain personal data only for as long as necessary to fulfil the purposes for which it was collected, to comply with legal and regulatory requirements, to resolve disputes, or to enforce our agreements.
When personal data is no longer required, it will be securely deleted, anonymised, or archived in accordance with applicable laws.
Your Rights
Under the PDPA 2010, you have the following rights regarding your personal data:
- Right to Access: Request access to your personal data held by us
- Right to Correction: Request correction of inaccurate, incomplete, or outdated information
- Right to Deletion: Request deletion of your account and associated personal data, subject to any legal, regulatory, or contractual retention requirements
- Right to Opt-Out: Opt out of receiving marketing communications at any time
- Right to Data Portability: Request a copy of your personal data in a commonly used electronic format, where applicable
All requests relating to personal data will be handled in accordance with the PDPA and within a reasonable timeframe.
Cookies and Tracking Technologies
We may use cookies and similar tracking technologies to enhance platform functionality, analyse usage patterns, improve services, and maintain security.
You may disable cookies through your browser or device settings; however, doing so may affect certain features or functionality of the Platform.
Third-Party Links
The Platform may contain links to third-party websites or services. We are not responsible for the privacy practices, content, or policies of such third parties, and you are encouraged to review their respective privacy policies before providing any personal data.
Changes to This Privacy Policy
We reserve the right to update, amend, or revise this Privacy Policy from time to time. Any changes will be published on the Platform.
Your continued use of the Platform after such changes are published constitutes your acceptance of the updated Privacy Policy.
Contact Information
If you have any questions, concerns, or requests regarding this Privacy Policy or the handling of your personal data, please do not hesitate to contact us.
Get in Touch
For privacy-related questions, data access requests, or any concerns:
[email protected]